How to Book

FAQ

How To Order?

Q: Can I come and purchase directly from your store?

A: YUHAS is an online store. We sell our products only through our website(www.yuhas.in) and we display our collections on our Facebook page, Instagram and YouTube. Direct purchase not available.
Question: Where are you located?
A: Salem, India

Q: where can I get your collections update?
Answer: We post new collections every day on our website. Follow us on Instagram https://www.instagram.com/yuhastrends https://www.instagram.com/yuhas_yuhas or https://www.youtube.com/@yuhas by following or subscribing us, you will be informed of new arrivals, promotional offers etc.

Q: We have seen Facebook pages/websites similar to your brand, are they yours?
A: On seeing the positive feedback we have received from our customers, many people have started creating similar sounding pages/websites to attract customers. We are no way connected to them and we will not be responsible for any issues arising with them.
 We operate under these the following URLs only:

www.yuhas.in

www.instagaram.com/yuhas_yuhas

www.instagram.com/yuhastrends

Q: Why are certain products which are posted on your Instagram and YouTube not displayed on your website?

A: We update our website regularly about the stock availability of a product. If a particular product becomes out of stock, we remove it from the website. Kindly check our website for more up to date information about stock availability of any of our products. We use our Instagram page to introduce our new collections. We do not update stock related information on our Instagram pages.

Q: If the product that I am looking for is out of stock (sold out), will it be restocked?

A: Customer service is our number one priority for us. If the stock is still available for us, we will try our best to source it to serve our customers. Please WhatsApp +91 8015599104 to check availability of any product. Please quote the product code of the item you are interested in.

 

Q: How do I place an order?

A:

• Firstly, you need to login by creating an account
• Then, select the items you would like to buy and add it to the cart
• Once you have selected all the items you wish to buy, please proceed to the payment.
• You will be requested to provide details regarding your payment
• Once an online transaction is completed (successful), your order will be created.

About Payments
Q: Is cash on delivery (COD) service available?

A: Cash on delivery is Available all over India (COD)

 

Q: How can I place order in COD?

A: Select the items you would like to buy and add it to the cart and the proceed. For COD prepaid amount of COD and delivery charge is applicable due to varies reasons. You will be notified with the prepaid amount, once COD amount is paid your order COD order will be created. Product cost can be pay during the delivery time.

Q: What are the different payment options available?

A:  We accept Gpay, phone pay, net banking, Paytm

Q: How can I check whether my online order is gone through (order is confirmed)?

A: Once payment is completed successfully; an order confirmation SMS and email will be sent to you automatically.

Q: How to cancel an order?

A: We do not accept any cancellation. Please be sure before placing an order.

Q: If I did not receive the confirmation e-mail and SMS after the payment, what should I do?

A: Please WhatsApp +918015599104, we will assist you. Please check in your junk/spam email folder before contacting us. Slight delay in receiving confirmation can sometimes happen when there is high network traffic.

Q: Transaction has failed repeatedly (not successful), what should I do?

A: Please make sure the correct payment details are entered. Please try to pay using a different card or account. If problem persists contact your bank or card provider immediately and e-mail us on

 

Q: Can I make a payment with my International card or account?

A: No, payments can’t be made through International Cards.

About Shipping

Q: Can you deliver abroad (International delivery)?

A: Yes, INTERNATIONAL SHIPPING SERVICE AVAILABLE 

Q: When will be my order shipped?

A: Regular Orders will be shipped within 2 to 3 days of Ordering. Tracking details will be sent via SMS and e-mail the next working day of shipping. We kindly request you to track your order with the tracking information provided.

A: PREORDERS WILL BE SHIPPED AS PER THE DATE GIVEN IN PRODUCT TITLE.

 

About Delivery

Q: What are the delivery times?

Orders will be shipped with in 48 Hrs of Ordering. Tracking will be shared by sms or email, in the next working day of shipping. These are Tentative dates and subject to change. There are no cancellations.

Tamil Nadu (1-4 working days from day of shipping). Kerala, Karnataka, Andhra Pradesh, Telangana states (3-7 working days from day of shipping). North India states (4-10 working days from day of shipping).

Q: What do I do if the parcel is damaged or tampered?

A: Please check the parcel before accepting it. Please do not accept the parcel if it is damaged or tampered and call us immediately and let us know via email(www.yuhascustomercare@gmail.com ) or WhatsApp us (+91 8015599104 ). We will arrange delivery of a new item subject to availability of the stock. We will not be held responsible if you have already accepted the tampered/damaged package and report any issues like damage or faults regarding the product after that.

 

 

Q: I would like to return a product, what should I do?

A: We do not accept returns. Products will be eligible for replacement, only in the case where there is genuine damage and it is reported to us within 24 hours of receiving the product via WhatsApp (+91 8015599104) or email (www.yuhascustomercare@gmail.com).

Q: I received a damaged product, what should I do?

A: Please check RETURNS POLICY (https://www.yuhas.in/return )

 

Fabric Measurement
The measurements of the fabrics can vary from one manufacturer to another. we request you to check for measurements before purchasing to avoid any disappointment. If you have any queries regarding this please email/WhatsApp us quoting code number of the product. We are more than happy to help you.

Washing Instructions

• The first wash should always be a dry cleaning.
• The heavier the work/ embroidery, the more care the garment needs. So dry clean is a must for such garments.
• For the clothes that are suitable for washing, we advise hand washing with mild detergent for initial few washes.
• Use a dry clean method to increase the longevity of garments.
• Handloom suits need to be washed prior to stitching.
• Silk, Banaras, net fabrics need special care and we advise dry cleaning only.
• Cotton fabrics might bleed (discharge dye) during initial few washes. So please wash them separately.
• Block prints will have variation in colour, overlap of prints, uneven prints etc. They are authentic characteristics of the block printed fabrics.
• There is no guarantee for colours, fabric, thread work, mirror work, zari etc.
• Please wear your garments carefully and handle them with care as the embroideries, beading, sequencing etc are delicate works and need careful handling. We cannot be held responsible for negligence of maintenance of the garments at your part.

 

Colour Variations
The actual product colour may slightly vary from the picture posted on our website. As you probably know, it is very difficult to exactly match the colour (brightness, saturation and hue) of the website picture to the natural colour of the product. There are so many variables that can affect the image colour, these include daylight, artificial light, screen resolution and quality etc. Although we try our best to match the colour of the item, they may not exactly look like the displayed picture in our website. Please be aware of this.